In a Westminister Hall debate today about rail services in south east London, Teresa Pearce MP said the delay in awarding a new franchise for the Southeastern Network was denying passengers better compensation for delayed and cancelled trains.
Under the new delay/repay scheme, passengers are able to claim compensation for journeys delayed by more than 15 minutes. However this will not come into operation until the new franchise is awarded. Given that the new franchise has been delayed twice already, rail passengers are missing out on better compensation for the ongoing poor service.
Teresa Pearce MP said:
“It is incredibly frustrating that delays in awarding the new southeastern franchise are depriving passengers of the compensation they deserve. In these circumstances I would like the current train operator to introduce the new delay/repay scheme immediately as a gesture of good faith to its customers.”